Categories
General

Better Customer Service?

Has anyone here noticed that Liberty is still advertising that they ‘give bad service, but its ok because we’re working on making it better’… 

These ads started over 4 months ago!  I’m begining to wonder if they’re actualy doing anything.  I mean, how long can it take to rip out a call centre and replace it with a more efficient one? And surely if they knew it was going to take this long, they should only have started the ads a month before their change was going live?  Just think of the money they could have saved… In fact, I’m a Liberty Life client – so I’m thinking about my money that they’re wasting on these ads.  If they weren’t paying for the ads, wouldn’t they be able to spend more money to ensure that my investments were doing better?  Or perhaps they could be charging me less fees, so that more of my money went towards my investments?

Anyway, I certainly hope they actually improve their service levels soon so that they can stop wasting money telling us that they’re doing something.  Someone should really tell their directors to “stop telling us that you’re doing something, and just DO it already!” because currently their lack of action is speaking far louder than their ads.

Categories
General

Belated “Happy new year”…

This year got off to a flying start, and I still haven’t said “Happy new year” to the ‘net in general… so here it is:

HAPPY NEW YEAR!!!

 

 

 

 

 

 

 

 

 

The year kinda started rather quickly, and I’ve had very little time to catch up… I’m not sure if everyone’s year has started so hectically… We arrived back on the 5th of Jan, and within a day our weekends were pretty much booked up till the middle of Feb, quite a few Friday nights were filled, and usually the rest of our week nights are full too.

We’ve got stacks of photos from the trips, but not all of them are digital… I took my digital camera but left my memory stick at home, so that was kinda useless, and I asked the Kodak photo shop near my work to scan the negatives from my wifes camera and write a CD for me, but after complaining 3 times about the lack of quality in the photos I stopped.  The original images they made were about 240×90 pixels in size, and the owners of the shop are very asian – they don’t speak much english at all, so trying to explain what was wrong with the images was a bit of a nightmare.  I’ll post a holiday blog entry later on, when I have the time…